Question 1

How do you select your second-hand clothing?

Accepted Answer

Every item is carefully chosen and inspected before being listed. We only sell garments that are in good, wearable condition and meet our quality standards.

Question 2

Are your clothes cleaned before sale?

Accepted Answer

Yes. All preloved clothing is cleaned and checked before being made available for sale.

Question 3

What should I bring to a workshop?

Accepted Answer

Details will be provided when you book. Some workshops may ask you to bring a garment to upcycle, while others include all materials.

Question 4

What condition are the items in?

Accepted Answer

We only sell clothing that is in good condition. Any signs of wear will always be clearly described in the product listing.

Question 5

Do you accept returns?

Accepted Answer

Due to the nature of second-hand and repurposed items, returns are accepted only if an item has been misdescribed. Please check measurements and descriptions carefully before purchasing.

Question 6

What does “repurposed” mean?

Accepted Answer

Repurposed items are created from garments or textiles that can no longer be worn as originally intended. We transform them into new products such as bags, accessories or redesigned clothing.

Question 7

Are repurposed pieces one of a kind?

Accepted Answer

Yes. Most repurposed items are unique or made in very small batches, depending on the materials available.

Question 8

What do you do with items that can’t be sold?

Accepted Answer

If you send us a garment that isn’t right for resale, we repurpose it into something new. We also save any usable fabric scraps for future projects, so you help reduce textile waste.

Question 9

What clothing can you donate?

Accepted Answer

You can donate good-quality garments that are still wearable. High street brands are welcome too, as long as the items are in a condition we can use.

Question 10

How can you donate clothing to The Loop?

Accepted Answer

To donate clothing, contact us through our contact page and tell us what you’d like to send. We’ll reply with the best next step for your items.

Question 11

Can you join a workshop as a beginner?

Accepted Answer

Absolutely. Our sewing and upcycling workshops are made for beginners as well as people with some experience. You’ll get a relaxed, friendly, hands-on session.

Question 12

Can you arrange a private sewing workshop?

Accepted Answer

Yes. If you’d like a private group session, just contact us and we’ll let you know what’s available, along with the options and details.

Question 13

What should I bring to a workshop?

Accepted Answer

Details will be provided when you book. Some workshops may ask you to bring a garment to upcycle, while others include all materials.

Question 14

Where are we based

Accepted Answer

Chelmsford Essex

FAQ

How do you select your second-hand clothing?

Are your clothes cleaned before sale?

What should I bring to a workshop?

What condition are the items in?

Do you accept returns?

What does “repurposed” mean?

Are repurposed pieces one of a kind?

What do you do with items that can’t be sold?

What clothing can you donate?

How can you donate clothing to The Loop?

Can you join a workshop as a beginner?

Can you arrange a private sewing workshop?

What should I bring to a workshop?

Where are we based

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