Privacy Policy

Effective date: July 2026

At The Loop, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase pre-loved or repurposed items, enquire about our services, book a workshop, donate clothing or contact us.

Who We Are

The Loop

Email: info@theloop-co.co.uk

Website: www.theloop-co.co.uk

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.

What Information We Collect

We may collect personal information when you:

• Complete a contact form
• Purchase second-hand or repurposed clothing and accessories
• Book a sewing or upcycling workshop
• Donate clothing to The Loop
• Subscribe to our mailing list
• Contact us by email, phone or social media

This information may include:

• Full name
• Email address
• Telephone number
• Billing and delivery address (where required)
• Order, booking or donation details
• Payment-related information (processed securely by third-party providers)
• Any additional information you choose to provide

We may also collect limited technical information such as:

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Manage workshop bookings and clothing donations
• Respond to enquiries
• Process payments
• Communicate important order or booking information
• Send updates, offers and news where you have opted in
• Improve our website and customer experience
• Maintain records of communication
• Meet legal, accounting and regulatory obligations

We will only use your personal data where we have a lawful basis to do so under applicable data protection laws.

Contact Forms

If you submit an enquiry through our website, the information you provide will only be used to respond to your request, manage your booking or provide information about our products and services.

We do not sell, rent or share your personal information for marketing purposes.

If we do not continue with an order, booking or enquiry, your information will only be kept for as long as reasonably necessary before being securely deleted.

Email Marketing

If you choose to subscribe to our mailing list, we may send information about:

• New arrivals and collections
• Repurposed and upcycled products
• Sewing workshops and events
• Promotions and special offers
• Company news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies & Analytics

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may help us:

• Understand website traffic
• Improve user experience
• Monitor website performance
• Analyse visitor behaviour

You can disable cookies through your browser settings at any time.

Anonymous visitor information may be collected through analytics services used on the website.

How We Store Your Data

We take reasonable technical and organisational measures to keep your personal information secure.

Your information may be stored through secure systems including:

• Website form submissions
• Email correspondence
• Order, booking and donation records
• Payment providers
• Email marketing platforms
• Secure website hosting providers

We retain personal data only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Sharing Your Data

We do not sell your personal data.

We may share limited information where necessary with trusted service providers, including:

• Website hosting providers
• Payment processing providers
• Delivery providers
• Email marketing platforms
• Professional advisers and insurers
• Legal or regulatory authorities where required by law

Any third parties handling personal information on our behalf are expected to do so securely and in accordance with applicable data protection laws.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request transfer of your data where appropriate

To exercise any of these rights, please contact: info@theloop-co.co.uk

We will respond to requests without undue delay and within one month where required by data protection law.

Complaints Procedure

We take concerns about how we handle your personal information seriously.

If you have a complaint or concern about how your personal information has been used, please contact us first so we have the opportunity to understand the issue and try to resolve it.

You can make a complaint by contacting: info@theloop-co.co.uk

We will acknowledge your complaint without undue delay and aim to provide a response within 30 days. If your complaint requires further investigation and we are unable to provide a full response within this timeframe, we will explain the reason for the delay and keep you updated.

If you remain unhappy after contacting us, you have the right to raise your concern with the Information Commissioner's Office (ICO).

Third-Party Links

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. Any updates will be published on this page and will take effect immediately upon publication.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: